AI Service Product Manager – Professional Services

This role is responsible for developing and managing AI service offerings, leading cross‑functional collaboration, and driving market and sales engagement.

Responsibilities

• Strategic Service Offer Development: Define, prioritize, and continuously improve the AI portfolio and roadmap based on market research, customer feedback, competitive analysis, and data‑driven insights.
• Strategic Service Offer Development: Look for opportunities with existing portfolio and sales motions to expand the AI conversation.
• Strategic Service Offer Development: Design and develop the AI value proposition, positioning, and pricing.
• Service Lifecycle Management: Follow the service product management processes, tools, lifecycle, and governance standards.
• Service Lifecycle Management: Seek and secure funding (internal and external) and manage spend.
• Service Lifecycle Management: Lead and develop portfolio planning over the entire lifecycle, including pricing strategies, service delivery, sales readiness, and associated processes.
• Service Lifecycle Management: Innovation, optimization, and continuous improvement.
• Cross Functional Collaboration: Collaborate with technical and product leaders to ensure alignment and consistency of the AI strategy, execution, and prioritization of the roadmap.
• Cross Functional Collaboration: Represent Professional Services and the AI Portfolio on product or solution portfolio core teams and provide service requirements into product development stages.
• Cross Functional Collaboration: Utilize technical and business skills to lead complex cross‑functional activities that have a high impact on the services business.
• Market and Sales Engagement: Identify and establish partnerships with industry leaders in AI.
• Market and Sales Engagement: Launch, promote, monitor, and measure the AI Service Offerings performance, customer satisfaction, and market feedback.
• Market and Sales Engagement: Work across regions and teams to develop and implement new services, solutions, or programs to meet emerging customer/market needs and fuel profitable growth.
• Performance Analysis: Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements.
• Performance Analysis: Define, measure, & report OKRs aligned to product/business strategy goals.

Education & Experience

• Bachelor’s or Master’s degree in business, Engineering, Computer Sciences, or equivalent experience.
• 10+ years of professional experience, ideally at a service, consulting, or software company.
• 5+ years of experience in service product management.
• Proven experience in launching and managing a portfolio of technical offerings.
• Deep technical knowledge with AI, Data Analytics, Machine Learning, or similar technology.

Knowledge & Skills

• Proven background in AI technologies, IT and services industries, and service product management.
• Proven track record of creating and launching successful and profitable service offers.
• Familiar with the latest trends and technologies in AI‑enabled solutions, such as natural language processing, machine learning, computer vision, etc.
• Certified or trained in relevant frameworks and methodologies for service product management, such as Agile, Scrum, Lean, etc.
• Highly developed problem‑solving, project/program management, change management, and analytical skills.
• Ability to lead and inspire teams, develop relationships, exercise independent judgment, and accomplish goals under pressure.
• Excellent communication, presentation, negotiation, and influencing skills.
• Strong knowledge of workforce solutions market, customer needs, and competitive landscape.
• Creative and strategic thinker, self‑motivated, results‑oriented, and customer‑centric.
• Ability to work effectively in a fast‑paced, dynamic, and collaborative environment.