AI Product ManagerSan FranciscoAbout WonderschoolWonderschool's mission is to ensure every child has access to early education that helps them realize their full potential. We do this by helping providers - small business owners who run in-home child care programs - start, operate, and grow their businesses with powerful software, coaching, and support. We also partner with governments to modernize the public child care system.
Our team is small, in-person, and deeply motivated by the impact we have on families and communities.About the RoleWe are looking for an AI-focused Product Manager to own one of the most critical experiences in our platform: provider onboarding and activation. This is not a traditional PM role. You will be hands-on with customers every day - understanding their problems firsthand, translating those insights into product flows powered by AI, and shipping improvements fast.
You will own the full loop from customer conversation to deployed product change.The ideal candidate has a CS degree and has gone to business school - someone who can think technically, communicate clearly with engineers, and bring structured thinking to ambiguous customer problems. You should be comfortable using AI tools to accelerate your own work and excited about embedding AI into every layer of the customer experience.We are hiring for two locations: Columbus, Ohio and San Francisco, California. Both roles are in-person.What You'll DoSpend the majority of your time directly with customers - onboarding them, listening to their friction, and building trustTranslate customer insights into AI-powered product flows that reduce manual effort and support interventionDesign and ship product improvements quickly, often using AI to prototype and accelerate developmentBuild intuitive onboarding experiences that guide providers to success without requiring supportUse AI tools to automate repetitive steps in the onboarding and activation processCollaborate with engineering and operations to scale what works and eliminate what doesn'tPull and analyze your own data to prioritize where to focus and measure what you shipWhat Success Looks LikeProviders complete onboarding faster and with less friction, measured week over weekAI-driven flows replace manual onboarding steps across key parts of the experienceNPS of 9.5–10 or CSAT of 4.8–5 from onboarded providers80% or more of onboarded providers convert to paying customers50% or more of providers earn $150 or more per month within 60 days of onboardingNear-zero support tickets and zero manual intervention needed per provider on averageWho You AreBackground in computer science (undergraduate CS degree required); business school or MBA strongly preferredProduct thinker who is energized by direct customer work - not behind a screen, but in the fieldFluent in AI tools and excited about using them to build better product experiencesAble to read and write code well enough to collaborate closely with engineers and prototype quicklyStrong communicator who can turn messy customer conversations into crisp product specsAutonomous, high-judgment, and comfortable shipping imperfect things fast and iteratingIn-person and energized by fast-paced, high-impact environmentsDeeply motivated by helping small business owners and familiesLocationsColumbus, Ohio - in-personSan Francisco, California - in-person, 5-6 days a week in our office in Rincon HillWhy Join UsDirect impact on families, small business owners, and communities every dayWork closely with the CEO and leadership team on one of the company's top prioritiesBe at the forefront of applying AI to a real, high-stakes customer experienceHigh autonomy, ownership, and visibility from day oneJoin a small, fast-moving team that values action over processHow You'll WorkYou are expected to use agentic tools like Claude Code, Hermes, and OpenClaw to build loops that automate the product management cycle - gathering feedback, developing prototypes, running tests, and shipping to production - both on your own and with your team.You go where customers are to learn.
That means showing up at events on nights and weekends when needed - farmers markets, parent events, and community gatherings - and doing the work to understand customers firsthand.