Guitar Center seeks a Workforce Manager to oversee call center planning, scheduling and analytics. You will design forecasts, lead AI-based solutions, and partner with Sales and Operations to improve service levels and sales conversion.
The role emphasizes real-time metrics, dashboards, and adoption of new tech to optimize the customer journey across channels. Ideal candidates have 3–5 years in WFM, experience with Snowflake, SQL, Tableau, Salesforce, and strong communication in a fast-paced
#J-18808-LjbffrAI-Powered Workforce Manager (Omni-Channel) in kansas city at Unknown Company
This position is listed as full time and onsite.