Hercules is seeking a technical support and operations lead to own the customer experience end-to-end and build AI automations for a growing ticket volume. You will run a support team, resolve tier 1/2 tickets, and guide engineers on tier 3 issues while maintaining knowledge bases and SOPs.
The role requires excellent communication, the ability to close ~150 tickets daily with AI help, and prior support-exp. In-office in San Francisco preferred, remote candidates in US time zones considered.
#J-18808-LjbffrAI Operations Lead — Scale Support & Automations in northern at Unknown Company
This position is listed as full time and able to be worked remotely.