Salesforce, Inc. is seeking an Help Agent Manager for Service Cloud to drive improvements in the autonomous Help Agent's resolution rates.
You will partner with Product Management, Engineering, and Service Cloud teams to plan enhancements and measure outcomes, delivering data-driven opportunities and skill growth. You will own the performance dashboards, collaborate across Customer Success and AI tooling teams, and help translate analytics into actionable roadmaps while communicating clearly
#J-18808-LjbffrAI Help Agent Lead for Service Cloud in boston at Unknown Company
This position is listed as full time and onsite.