A leading mattress brand in the USA seeks a Customer Support Tech Manager to own and innovate the support tech stack. Responsibilities include designing AI workflows to automate inquiries and managing a team of support agents. Candidates should have over five years of experience in customer support, strong expertise in Zendesk, and a deep understanding of AI workflows. This remote role offers a competitive salary, performance bonuses, and a comprehensive benefits package including healthcare and PTO.
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AI-First Support Architect — Remote in mn at Unknown Company
This position is listed as full time and able to be worked remotely.