Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. Bandwidth's Research & Development (R&D) team is at the forefront of exploring and harnessing transformative technologies to define the next generation of communication experiences. We operate as a small, agile, and T-shaped group, diving deep into emerging areas like Artificial Intelligence and Machine Learning. We're seeking a highly motivated AI/ML Engineer to join this dynamic team in our Raleigh, NC headquarters.
If you're passionate about applying cutting-edge AI/ML, especially Large Language Models (LLMs), to solve real-world problems and shape future products, this is the role for you. This position requires working full-time from our Raleigh office.
Dive deep into the latest AI/ML research, particularly in the LLM space, identifying opportunities relevant to Bandwidth's domain.
Design, build, and test proof-of-concepts and prototypes for novel AI-powered features and services.
Implement and integrate AI/ML models, including those based on LLMs, into potential future Bandwidth offerings.
Experiment with various AI techniques, including advanced prompting strategies, Retrieval-Augmented Generation (RAG), and potentially agentic systems.
Stay constantly updated on the rapidly evolving AI landscape, evaluating new tools, models, and methodologies.
Leverage LLM-powered IDEs and development tools (like GitHub Copilot, Cursor, etc.) Clearly articulate and present research findings, experiment results, and prototype demonstrations to technical and non-technical stakeholders.
Bachelor’s degree in Computer Science, AI, ML, or a related technical field, or equivalent practical experience.
Demonstrable expertise and hands-on experience in Artificial Intelligence and Machine Learning, with deep knowledge in at least one specific AI domain (e.g., Proven experience (typically 3+ years) designing, building, and evaluating AI/ML models and systems.
Strong programming skills, particularly in Python and familiarity with common ML libraries/frameworks (e.g., Solid understanding and practical experience with Large Language Models (LLMs) and associated concepts, including Retrieval-Augmented Generation (RAG) and various prompting techniques (e.g., Experience implementing services or applications built on top of foundational LLMs (via APIs or open-source models).
Proven ability to thrive in a small, highly collaborative team environment with an urgent, results-oriented culture. A relentless curiosity and passion for exploring new technologies and techniques in the AI/ML space.
Experience using LLM-powered IDEs or coding assistants.
Must be able to work full-time from the Bandwidth headquarters in Raleigh, NC.
Bonus Points:
Master’s degree or PhD in Computer Science, AI, ML, or a related field.
Experience with LLM training, fine-tuning (e.g., Familiarity with advanced AI architectures and concepts such as agentic systems (e.g., ReAct), multi-modal models, Mixture of Experts (MoE), or LLM tooling/external capabilities.
Experience with MLOps practices and cloud-based ML platforms (e.g., AWS SageMaker, Azure ML, Google AI Platform).
Familiarity with AI Developer and Agentic Frameworks (e.g., Experience contributing to AI/ML research, publications, or open-source projects.
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
~ Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
~Do you feel you can work to help us crush the mission?
At Bandwidth, your music matters when you are part of the BAND. Bandwidth's Research & Development (R&D) team is at the forefront of exploring and harnessing transformative technologies to define the next generation of communication experiences. We operate as a small, agile, and T-shaped group, diving deep into emerging areas like Artificial Intelligence and Machine Learning. We're seeking a highly motivated AI/ML Engineer to join this dynamic team in our Raleigh, NC headquarters.
If you're passionate about applying cutting-edge AI/ML, especially Large Language Models (LLMs), to solve real-world problems and shape future products, this is the role for you. This position requires working full-time from our Raleigh office.
Dive deep into the latest AI/ML research, particularly in the LLM space, identifying opportunities relevant to Bandwidth's domain.
Design, build, and test proof-of-concepts and prototypes for novel AI-powered features and services.
Implement and integrate AI/ML models, including those based on LLMs, into potential future Bandwidth offerings.
Experiment with various AI techniques, including advanced prompting strategies, Retrieval-Augmented Generation (RAG), and potentially agentic systems.
Stay constantly updated on the rapidly evolving AI landscape, evaluating new tools, models, and methodologies.
Leverage LLM-powered IDEs and development tools (like GitHub Copilot, Cursor, etc.) Clearly articulate and present research findings, experiment results, and prototype demonstrations to technical and non-technical stakeholders.
Bachelor’s degree in Computer Science, AI, ML, or a related technical field, or equivalent practical experience.
Demonstrable expertise and hands-on experience in Artificial Intelligence and Machine Learning, with deep knowledge in at least one specific AI domain (e.g., Proven experience (typically 3+ years) designing, building, and evaluating AI/ML models and systems.
Strong programming skills, particularly in Python and familiarity with common ML libraries/frameworks (e.g., Solid understanding and practical experience with Large Language Models (LLMs) and associated concepts, including Retrieval-Augmented Generation (RAG) and various prompting techniques (e.g., Experience implementing services or applications built on top of foundational LLMs (via APIs or open-source models).
Proven ability to thrive in a small, highly collaborative team environment with an urgent, results-oriented culture. A relentless curiosity and passion for exploring new technologies and techniques in the AI/ML space.
Experience using LLM-powered IDEs or coding assistants.
Must be able to work full-time from the Bandwidth headquarters in Raleigh, NC.
Bonus Points:
Master’s degree or PhD in Computer Science, AI, ML, or a related field.
Experience with LLM training, fine-tuning (e.g., Familiarity with advanced AI architectures and concepts such as agentic systems (e.g., ReAct), multi-modal models, Mixture of Experts (MoE), or LLM tooling/external capabilities.
Experience with MLOps practices and cloud-based ML platforms (e.g., AWS SageMaker, Azure ML, Google AI Platform).
Familiarity with AI Developer and Agentic Frameworks (e.g., Experience contributing to AI/ML research, publications, or open-source projects.
100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
~ Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
~Do you feel you can work to help us crush the mission?
AI Engineer, Research & Development (Raleigh) in raleigh at Unknown Company
This position is listed as full time and onsite.