Guitar Center Inc. is seeking a Workforce Manager to oversee workforce planning and scheduling in our call center, ensuring optimal staffing, service delivery, and sales outcomes.
You will develop dashboards, analyze patterns, and lead AI-based platform adoption to boost efficiency and customer experience. The role requires omni-channel WFM experience and strong analytics; you will partner with Sales, Operations and leadership to translate insights into action and drive performance across
#J-18808-LjbffrAI-Driven Workforce & Analytics Lead in kansas city at Unknown Company
This position is listed as full time and onsite.