Instrumentl is seeking a Customer Support & Operations Team Lead to enhance our support experience for nonprofits. In this hands-on player-coach role, you'll lead a team while managing customer inquiries directly. Your responsibilities include improving ticket response times, leveraging AI for better efficiency, and collaborating cross-functionally.
We offer a competitive salary of $95,000 – $115,000 and benefits like health insurance, generous PTO, and a chance to work with mission-driven organizations. Ready to make a real impact?
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