ServiceNow is seeking a Digital Customer Success Program lead to design and operate a digital-first engagement plan for the Mid-Market CS team. You will drive product adoption, customer health, and GRR across onboarding to renewal, partnering with Mid-Market CSMs to scale while preserving human relationships.
You will architect the program, build plays, run daily operations, and translate customer signals into action, leveraging AI to personalize experiences at scale.
#J-18808-LjbffrAI-Driven Digital Customer Success Programs Lead in san diego at Unknown Company
This position is listed as full time and onsite.