Archipelago Companies seeks a hands-on leader to own the AI and automation execution for our Customer Experience organization. You will shape how AI agents scale across email, chat, and phone, while maintaining consistent SOPs and human processes.
You will define handover rules, perform pre-launch testing, and manage phased rollouts with robust rollback criteria. This role requires experience with live AI systems and multi-brand CX operations in a DTC context.
#J-18808-LjbffrAI-Driven CX Automation Lead in irvine at Unknown Company
This position is listed as full time and onsite.