Leading a team of high-performing Deployment Managers, the full-time remote AI Deployment Manager will oversee complex enterprise-scale implementations of Observe.AI's platform, ensuring high-quality service delivery and operational excellence. Key responsibilities Manage, coach, and hold the AI Deployment team accountable for performance and growth Oversee a portfolio of customer program teams through multi-phase implementations, ensuring adherence to project timelines and delivery standards Collaborate with cross-functional teams to optimize service delivery frameworks and resolve customer escalations Required qualifications 8+ years of experience in leading complex SaaS or AI implementations with a focus on enterprise deployments Direct experience managing and scaling implementation or deployment teams in a high-growth technology environment Proven track record in managing implementation portfolios and optimizing customer onboarding processes Expert-level organizational and time management skills with an analytical mindset Deep understanding of contact center operations and related KPIs