A technology solutions company is seeking a Platform Administrator / Systems Engineer to build and configure AI-driven contact center environments. This role focuses on designing omnichannel workflows and configuring AI agents for optimal customer engagement. Candidates must possess hands-on experience with platforms such as Five9 or NICE CXone. The ideal candidate will thrive in a fast-paced environment, transforming complex requirements into efficient systems that enhance customer experience. Competitive compensation and a remote work setup are offered.
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AI CX Platform Architect - Remote in coral gables at Unknown Company
This position is listed as full time and able to be worked remotely.