Specializing in next-generation customer engagement platforms, the full-time remote AI Contact Center & Virtual Agent Engineer will design, implement, and support AI-powered contact center ecosystems, including intelligent virtual agents and omnichannel solutions. Key responsibilities Design and deploy AI-powered contact center architectures, including IVAs and chatbots Architect and implement integrations between conversational AI platforms and enterprise systems Provide expert-level technical support for AI-driven customer engagement systems Required qualifications Bachelor's degree or equivalent proven technical experience Minimum of 5+ years in engineering or architecture roles related to contact centers Proven experience designing and deploying AI-enabled IVAs or chatbots at enterprise scale Hands-on experience with conversational AI platforms such as NICE Cognigy or Dialogflow Strong understanding of natural language processing (NLP/NLU) concepts