AI and Copilot Team Lead @ Microsoft 365 (Freelancer via Shakers)

Overview

AI and Copilot Team Lead @ Microsoft 365 (Freelancer via Shakers) — Remote (Anywhere in the world).

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Location: Remote (Anywhere in the world)

About the role

As a visionary leader in this critical role, you’ll spearhead our global, remote team, driving unparalleled service delivery, customer satisfaction, and product-led growth (PLG) in Microsoft 365 technologies. This role requires expertise in Microsoft 365 and a dynamic leadership approach in a remote, gig-based workforce. We seek extraordinary leaders in remote technical support and PLG management who can innovate and experiment.

Responsibilities

• Lead a global, remote team of technical specialists, ensuring top-notch service and adherence to productivity and scheduling standards.
• Embrace the gig economy’s dynamic environment, fostering a culture of flexibility, innovation, and continuous learning.
• Drive product-led growth by empowering your team to harness Microsoft technologies, aligning with strategic objectives.
• Champion diversity and inclusion, creating an environment where every team member feels valued and empowered.
• Maintain a proactive approach to case management, backlog minimization, and customer satisfaction.
• Collaborate with Operations Leads to share insights, best practices, and drive continuous improvement across teams.
• Implement outcome-based performance metrics to align the team with organizational goals and customer needs.

Additional expectations

• Strong experience in the use of AI-related tools including Copilot.
• Demonstrate exceptional problem-solving skills with the ability to anticipate challenges and implement proactive solutions.
• Change management mastery, guiding the team through technological and procedural shifts.
• Maintain a relentless focus on technical and service excellence, setting and exceeding industry benchmarks.
• Engage in strategic planning and execution, ensuring alignment with broader organizational goals and customer needs.
• Act as a champion for diversity and inclusion, fostering an environment where every team member feels valued and empowered to contribute.

About you

• Extensive experience leading high-performing, remote technical support teams with deep knowledge of Microsoft 365 technologies.
• Outstanding leadership capabilities, with a talent for coaching and mentoring a globally dispersed team.
• Track record of driving customer satisfaction, operational efficiency, and team productivity.
• Advanced analytical skills, with experience managing PLG trackers and safeguarding data integrity.
• Superior communication and interpersonal skills, able to inspire and drive targets.
• Adaptability and flexibility to thrive in a fast-paced, 24x7 global operation.
• Understanding of Product Led Growth concepts.
• A passion for technology, especially Microsoft products, and a commitment to developing your team.

What we offer

• Remote work from anywhere in the world with a company that values diversity, inclusion, and staff well-being.
• A role with challenges and rewards, where your contributions impact clients’ success and company growth.
• A dynamic team environment with opportunities for professional advancement and personal growth.
• A competitive compensation package that reflects your experience and value.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development

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