Agile Product Management Senior AdvisorTo adhere to quality standards, regulatory requirements and company policiesTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen CasesTo participate or contribute on EN business in creation of proposals to drive Service improvement plansTo independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the teamTo provide support for on call escalations /L3 level support and doing incident & problem managementWork on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives