Agile PLM Support AnalystHands on experience with the configuration of Agile PLM systemHands on experience in Supporting Agile PLM applications (with integrations)Experience of Incident, Defect and Service Request ManagementKnowledge of ITIL frameworkHands on experience on troubleshooting database related issues, PDF related issues, Workflow issues, Interface issuesStrong communication skillExperience to work in onsite offshore modelKnowledge in enhancements on Agile PLM platform and deployment processGood knowledge on Validation requirement in Bio-pharma domainAbility to manage various stakeholdersGood written / verbal communication and presentation skillsAbility to communicate with and handle customer expectationsTo work as a team lead to support Agile PLM applicationResponsible for user communication and offshore co-ordinationResponsible To-Be solution and Solution MappingCoordinate with the infrastructure, and the other related interface stakeholders as and when needed to solve any problem in timeProvide status update to all the stake holders on regular intervalsTake the full ownership of the supportCo-ordinating with offshore team on regular basisInternal and customer status reportingMetric generation and reportingOffshore-onsite coordinationSupporting user training needs if required