Agent Product Manager (Enterprise)San Francisco or New York CityAbout PalletPallet is building AI Agents to transform logistics — a $12 trillion global industry. We've raised $50M from top investors, including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we've achieved 700% revenue growth and are just getting started.Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time, and integrate directly with customer systems.As logistics providers look to generative AI to drive efficiency, many are turning to Pallet to lead the way. With deep industry expertise and cutting-edge AI capabilities, we're positioned to build the next $10B company in logistics.Join us and work alongside leaders from Google, DoorDash, YC, and more to shape the future of logistics tech.$120,000 - $240,000 Full-time / Onsite (5 days/week) / ~25-30% TravelAbout the RoleAs Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break.The Enterprise Agent Product Manager owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Forward Deployed Engineers, Product, Sales, and Success.
You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve.This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity.Why This Role Is DifferentYou won't inherit a playbook, you'll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You'll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems.How You'll Make an ImpactServe as the executive point of contact for customer deployments and long-term successLead customer discovery to understand workflows, constraints, and success criteriaTranslate complex business processes into executable AI agent workflowsPartner with Forward Deployed Engineers to validate assumptions and execute technicallyConfigure, test, and release agent configurations for customer use casesOwn deployment plans, timelines, risks, and stakeholder communicationLead customer kickoffs, milestone reviews, QBRs, and executive updatesProactively manage scope changes, escalations, and expectation-settingImprove and scale onboarding and deployment processes over timeTravel for key customer milestones and kickoffs as needed (~25%)What Success Looks LikeCustomers have clearly defined, executable workflows aligned to their business realityDeployments stay on track despite ambiguity, changing requirements, or complexityExecutives feel informed, confident, and trust Pallet as a long-term partnerInternal teams are aligned, accountable, and coordinated around customer outcomesDeployment processes become more repeatable and scalable without sacrificing qualityWhat You'll Bring6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)Strong technical acumen: able to reason about workflows, APIs, and system behaviorComfort operating in fast-moving, ambiguous environmentsExcellent written and verbal communication skillsExperience managing multiple concurrent, high-stakes projectsFamiliarity with LLMs, APIs, JSONStrong Excel / PPT skillsSaaS experienceBasic SQL literacyNice to HaveTechnical degree (CS, Engineering, Math) or equivalent experienceExperience with AI-driven or workflow automation productsLocation & LogisticsIn-person, based in our San Francisco office or NYC officeTravel required for major customer milestonesInterviewing: Remote with final in-person roundInterview ProcessChat with Recruiter (30 min)Chat with Member of the Team (45 min)Chat with Member of the Team (45 min)Chat with Hiring Manager (45 mins)Final Interview Loop (3 hours)Background & reference checksWe move fast and keep candidates informed at every stage.CompensationThe estimated salary range for this role is $120,000 – $240,000, depending on experience and skill set. In addition to base salary, we offer competitive equity, benefits, and growth opportunities. Final compensation will be determined based on a combination of factors, including experience, qualifications, and location.Our BenefitsWe invest in our people the same way we invest in our product: seriously.Health, Vision, and Dental benefitsFlexible PTOLife Insurance and Accidental InsuranceShort-Term Disability CoverageGenerous salary and equity for all staff401k option; helping you save for the futurePaid parental leave to support growing familiesYearly learning and development stipendCommuter benefits for Bay Area employeesUber ride stipend if you ever have to work late in the officeRemote office home stipend to get you comfy in your spaceDaily catered lunches providedOnboarding trip to San Francisco HQ if you work remotelyMonthly happy hoursAnnual Company Offsites; our last one was in Palm Springs CAWorkplace PolicyWe are an in-person company. Our offices in San Francisco, New York City and London are where ideas get built, decisions get made, and the team gets stronger.
We have invested in making them genuinely great places to spend your day, with catered lunches, monthly happy hours, and people who care about the work and each other.Most of our team works in office five days a week. For select roles, we hire remotely across the U.S. Remote employees come to one of our offices for their first week to onboard and meet the team, and we cover the full trip.Every role is different. Travel expectations are always shared upfront in the job description and confirmed in your first call with us.Equal OpportunityPallet is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic.
We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.Candidate Privacy NoticePlease review Pallet's Candidate Privacy Notice here.AccommodationsPallet complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.If you need any assistance or accommodations due to a disability, please contact us at