Agency Services Manager

Leading a team of front-line managers, the full-time Agency Services Manager will oversee Contracts & Licensing operations, ensure quality assurance, and drive training initiatives to support financial professionals and distribution partners in a remote environment. Key responsibilities Lead and develop front-line managers and trainers, setting clear expectations and fostering growth Manage operational performance for contracting and licensing, ensuring timely and accurate service delivery Oversee quality assurance processes, utilizing insights for continuous improvement and compliance adherence Required qualifications Significant experience in service or operations leadership, with a focus on managing people managers Proven track record of improving service quality and performance in complex operational settings Experience leading cross-functional initiatives and implementing process or technology changes Strong business acumen, including budget management and resource allocation expertise A college degree or equivalent relevant work experience