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CrucialPoint and Symby | Remote (US) | Contractor | $35 to $45 USD/hour
About us
CrucialPoint is a retention and lifecycle marketing agency based in Utah. We run email, SMS, and lifecycle programs for US-based DTC, CPG, and restaurant brands across Klaviyo, Braze, and (Customer.io)( Symby is our sister agency, a productized Klaviyo and Shopify service for growing DTC brands. Together were a distributed team of about 30 and growing. Were building a leaner, more systematized, AI-forward operation across both agencies, and were looking for someone to own the operations side.
The role
Youll work directly with the founder to roll out and run operational processes across CrucialPoint and Symby. This is a hands-on, execution-focused role.
* Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences
* Run the weekly delivery rhythm: whats due, who owns it, whats slipping, whats blocked
* Keep the team on process and on schedule
* Track capacity across the team so we know who has room before we commit to new work
* Own onboarding for new clients and new team members so its consistent every time
* Flag early when something isnt working, with a proposed fix
Who you are
* 4+ years running operations, project management, or delivery at a marketing or digital agency
* Broad marketing knowledge. You dont need to be an email expert, but you understand the work well enough to know when its off track.
* Strong hands-on experience with ClickUp, Asana, or similar
* Detail-oriented and driven. Things dont fall through the cracks on your watch.
* Available during Mountain Time business hours
How we work
Remote, Mountain Time hours, independent contractor. $35 to $45 USD per hour depending on experience. Part-time to full-time, with flat-rate structure possible once established. 90-day trial period with clear milestones, then ongoing.
Agency Operations Manager in remote at Unknown Company
This position is listed as part time and able to be worked remotely.