Agency Customer Success Manager

Agency Customer Success ManagerNew York, New York, United StatesAre you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you thrive on proactively enabling agency partners, driving adoption, and helping agencies deliver measurable results for their clients?As an Agency Customer Success Manager at Smartly, you will own and grow a portfolio of enterprise agency partners from day one. You'll act as a trusted advisor, proactively guiding agencies on strategy, product adoption, and best practices across social and programmatic advertising. This role offers a front-row seat to the fast-paced online marketing ecosystem, with the opportunity to build long-term partnerships, influence product direction, and drive meaningful growth for both Smartly and our agency partners.What You'll Do...Act as the primary point of contact for agency partners, delivering an exceptional, value-driven customer experience and fostering long-term, collaborative relationshipsTake a proactive approach to agency success by identifying growth opportunities, anticipating challenges, and driving ongoing engagement and retentionServe as a subject matter expert in the Smartly platform, social advertising, and programmatic fundamentals, providing consultative guidance, best practices, and strategic recommendationsPartner closely with Agency Sales to develop and execute comprehensive agency development and enablement strategies that drive awareness, adoption, and expansionCollaborate cross-functionally with Onboarding, Technical Solutions, Product, Engineering, and Marketing to align resources and execution in support of agency growth initiativesWork hand-in-hand with Onboarding teams to design and deliver scalable training programs that enable agency teams to effectively use and adopt the Smartly platformBuild and deliver agency enablement programs, workshops, and educational resources tailored to different agency maturity levelsDevelop and maintain strong relationships with key industry partners, including Meta, TikTok, Snap, Pinterest, Google, and other ecosystem partnersAct as the voice of the agency, gathering feedback and insights to help inform Smartly's product roadmap and go-to-market strategyContribute to building a world-class Agency Customer Success organization by developing playbooks, sharing best practices, and continuously improving internal processesWe're Looking For Someone Who...Has 4+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within ad tech, martech, or digital advertisingBrings strong knowledge of social advertising platforms (Meta, TikTok, Pinterest, Snapchat, etc.), with programmatic advertising knowledge as a strong plusIs highly empathetic, proactive, and customer-obsessed, with a genuine desire to help agency partners succeedHas a results-driven mindset with a bias for action, ownership, and cross-functional collaborationCan clearly explain complex concepts and translate data into actionable insights for agency stakeholdersThrives in fast-paced, ambiguous environments and brings a self-driven, entrepreneurial spiritHas excellent written and verbal communication skills and is comfortable presenting to senior stakeholdersIs willing and able to travel for meetings, conferences, and industry events when neededHas the legal right to work in the United StatesWhat We Offer You...Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick daysGenerous healthcare packages & mental health benefits401K plus matching & equity grants for all new SmartliesWellness benefit & learning reimbursement opportunitiesVolunteer time off days & company donation matching opportunitiesAnd so much more…Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook! The base pay range for this position is as mentioned below per year, plus an annual performance bonus.

We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location. Salary in USD: $75,000 - $90,000About SmartlySmartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers.

Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard.

Our Diversity, Equity & Inclusion approach is at the heart of it.Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.