Agency Broker

Benefits

• Competitive salary
• Dental insurance
• Paid time off
• Wellness resources

Position Title

Agency Broker / Self-Direction Broker

Location

Albany, NY & Surrounding Capital Region Areas

Hybrid/Community-Based Position

Employment Type

Full-Time / Part-Time Available

About Higher Ground IHS

Higher Ground Integrated Human Services (IHS), Inc. is a person-centered organization dedicated to empowering individuals with developmental disabilities and their families through innovative and community-focused services. We are committed to helping individuals achieve independence, inclusion, and meaningful life goals through quality support services.

Position Summary

Higher Ground IHS is seeking a knowledgeable, organized, and compassionate Agency Broker to support individuals enrolled in New York State OPWDD Self-Direction services. The Agency Broker will assist individuals and families with developing, implementing, and maintaining Self-Direction budgets and services while ensuring compliance with OPWDD regulations and person-centered planning principles.

This role requires strong communication skills, attention to detail, advocacy, and the ability to work collaboratively with families, care managers, Fiscal Intermediaries, and community providers.

Key Responsibilities

• Assist individuals and families in understanding OPWDD Self-Direction services and options
• Develop and maintain person-centered Self-Direction budgets
• Support completion and submission of Self-Direction documentation
• Assist with staffing plans, community supports, and individualized goals
• Coordinate with Care Managers, Fiscal Intermediaries, brokers, and providers
• Monitor budget utilization and service implementation
• Ensure ongoing compliance with OPWDD guidelines and timelines
• Maintain accurate and timely documentation and case notes
• Support participants with community integration and resource navigation
• Attend Life Plan meetings and interdisciplinary team meetings as needed
• Educate families regarding Self-Direction rules, flexibility, and responsibilities

Qualifications

Preferred

• Experience working with OPWDD Self-Direction services
• Knowledge of OPWDD regulations and Medicaid Waiver services
• Experience with person-centered planning
• Strong organizational and communication skills
• Ability to manage multiple cases and deadlines
• Proficiency in Microsoft Office and electronic documentation systems

Minimum Requirements

• High School Diploma or GED required
• Associate’s or Bachelor’s degree in Human Services, Social Work, Psychology, or related field preferred
• Valid NYS Driver’s License and reliable transportation
• Ability to travel locally within the Capital Region
• Background check and required clearances

Preferred Experience

• Support Broker or Brokerage experience
• FI or Care Coordination experience
• OPWDD service documentation
• Community habilitation or employment services
• Family support advocacy

Compensation & Benefits

• Competitive pay based on experience
• Flexible scheduling opportunities
• Professional development and training
• Supportive team environment
• Opportunity for growth within the organization