Aftermarket Services Program Manager

Aftermarket Services Program ManagerAstronics Subsidiary - Astronics CSCLocation - Waukegan, ILThe Aftermarket Services Program Manager acts as the primary point of contact between the customer and the company for all aftermarket activity, including repairs (RMA and BRMA) and spares support, across the product's in-service life. This role is responsible for working with the Sr. Director of Operations to manage and report to various levels of the organization the revenue and margins associated with assigned customer(s) aftermarket products and services.

The role involves coordinating activities across Operations — including the repair station, supply chain, and quality control, and Engineering — to ensure repair turnaround times (TAT), spares availability, and customer satisfaction targets are met.The Aftermarket Services Program Manager will be the subject matter expert on commercial agreements governing repairs and spares for assigned customer(s) and will be responsible for assuring commercial compliance to those agreements for both the customer(s) and the Operations organization. This role allows the Operations Program Manager to remain focused on new production programs. Additional customer facing duties may be assigned.Essential Duties and ResponsibilitiesCustomer Engagement: Serve as the primary point of contact with the customer for all repair (RMA/BRMA) and spares activity throughout the product's in-service and end-of-life (EOL) phases.Financial Management: Manage revenue and, with the assistance of the Operations team, manage profit margins associated with repair and spares programs for assigned customer(s).RMA and BRMA Management Own the end-to-end RMA and BRMA process for assigned customer(s), including working with the Repair Station Customer Service representatives during intake, evaluation, quoting, disposition, and closure.Spares Management Own the spares forecasting, planning, and order management process for assigned customer(s).Supply Chain Collaboration: Work closely with the Supply Chain team to proactively review material shortages affecting repairs and spares; work with Engineering to identify and qualify alternate components.Compliance and Quality Management: In partnership with the Quality and Compliance team, ensure repaired products and spares adhere to customer quality and compliance requirements, and manage and maintain these standards, including warranty and repeat-defect trending.Risk Management: Proactively manage and mitigate risks specific to repairs and spares.Commercial Agreements: Manage aftermarket-related commercial agreements such as Repair or Depot Agreements, Product Support Agreements (PSA), Statements of Work (SoW), Warranty terms, and Aftermarket Services Agreements.Interdepartmental Coordination: Coordinate activities related to the Repair Station, Quality, and Production as needed to support aftermarket demand.Customer Reviews: Lead and drive aftermarket-focused customer reviews such as Repair/Spares Performance Reviews and Quarterly Business Reviews (QBR).Internal Reviews: Lead and drive internal Repair Station Readiness and Aftermarket Program Management Reviews as needed.Business Development Coordination: Coordinate any new aftermarket service opportunities (e.g., expanded repair scope, new spares agreements) with the Business Development team.Process Improvement: Support continuous process improvement to enhance efficiency, quality, and productivity in repair and spares operations, including reducing TAT and improving forecast accuracy.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience Required: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field Minimum 5 years of experience in aftermarket services, repair operations, or a related field Preferred: Two-plus years of experience in the aviation/aerospace industry Experience with MRO, repair station operations, or spares/inventory management PMP, Six Sigma Black Belt, or other relevant professional certifications preferredCompetencies To perform the job successfully, an individual should demonstrate the following competencies:AnalyticalDesignProblem SolvingTechnical SkillsInterpersonal SkillsOral CommunicationWritten CommunicationTeamworkVisionary LeadershipChange ManagementCost ConsciousnessEthicsOrganizational SupportJudgmentPlanning/OrganizingProfessionalismQualitySafety and SecurityAdaptabilityAttendance/PunctualityDependabilityInnovationAn offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.The salary range specified is applicable to positions within the State of Illinois and reflects various factors considered in compensation decisions. These factors include, but are not limited to, individual skill sets, experience, training, licensure, certifications, and the specific needs of our business and organization. At Astronics CSC, it is uncommon for new hires to receive an offer at or near the top end of the range for their role.

Compensation decisions are made based on the unique facts and circumstances of each candidate. The current estimated yearly salary range for this position is $95,000 to $125,000 per year. In addition, you will be eligible for our Quarterly Incentive compensation bonus.Astronics CSC provides a comprehensive benefits package available to full-time employees, with part-time employees potentially eligible for these benefits on a pro-rated basis. Stay Healthy – Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity. Save for the Future – 401K, Profit Sharing & Employee Stock Purchase Plan The Astronics Corporation Profit Sharing/ 401(k) Plan is a "safe harbor" plan. Under the plan, Astronics has committed to contribute 3% of your eligible wages, with the ability to do an annual discretionary adder on top. Find Balance – Employee Assistance Program & Wellness Program Time for You – Generous Paid Time Off (PTOS), Volunteer Time Off Program (VTO), Paid Holidays and Paid Parental Leave. Professional Growth - Tuition Reimbursement ProgramThis position may involve access to items subject to U.S. export-control laws. Employment is contingent upon the employee's authorization to access such items under applicable law. The company does not guarantee and is under no obligation to seek such authorization if it would be necessary.