Aftermarket Customer Success Manager

Aftermarket Customer Success Manager IIThe Aftermarket Customer Success Manager II independently manages assigned customer accounts and serves as a primary point of contact for airline clients, partners, and internal teams. This role applies strong working knowledge of aftermarket contracts, billing, provisioning, revenue, and inventory processes to resolve issues, improve customer experience, and support account performance.Job Duties and Responsibilities:Serve as the primary customer-facing point of contact for assigned aftermarket customer accountsAnalyze aftermarket performance trends and prepare customer-facing insights, updates, and recommendationsManage contract administration, execution, compliance tracking, and account documentation for assigned customersOwn customer revenue tracking and support accurate, timely service billing across assigned accountsProactively identify billing, delivery, provisioning, inventory, or service risks and drive resolution with internal partnersRepresent the company during onsite and offsite customer meetings and provide clear recommendations to managementManage provisioning fulfillment, customer inventory, and demand-planning activities for assigned accountsMaintain accurate customer records and improve account documentation practices where neededLead sales handover activities for assigned customers to confirm requirements, risks, and internal ownershipLead customer kickoff meetings and ensure follow-up actions are communicated and completedManage daily customer needs related to delivery status, service issues, resolutions, and account expectationsEnsure contract extension by preparing required information, tracking timelines and approvals, communicating status updates, and escalating issues as neededPartner with internal stakeholders to support contract extension reviews and ensure required inputs are collectedCollaborate cross-functionally with Program, Project Management, Operations, Sales, Finance, and external partners