Advising Administrative Assistant (Chesapeake Campus)

Advising Administrative Assistant (Chesapeake Campus)Advising Administrative Assistant (Chesapeake Campus)Tidewater Community CollegeChesapeake - 550Nonexempt$16.83 per hourPart TimeAdditional DetailTidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in . Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.Position SummaryThe Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator.Functional ResponsibilitiesThis position will provide detailed information to students, staff, and the public regarding college programs, policies, and procedures; triage students and other internal and external customers to assess and meet their needs; provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment; maintain, retrieve, and purge confidential student records; scan and link files in the document imaging system; make updates in the Student Information System (including advisor assignments and curriculum changes); inventory and maintain office storage and supplies; and create and update databases and other recordkeeping systems.Minimum QualificationsExperience providing direct customer service in a high-paced environmentDemonstrated ability to assist the public in a courteous and helpful mannerDemonstrated ability to work independently and collaborate with administrators, faculty, and staffDemonstrated ability to effectively communicate orally and in writingDemonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information dataKnowledge of state and federal policies, to include FERPAKnowledge of college policies and proceduresEach agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

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