Joining a remote team, the full-time Advanced Support Engineer I will manage escalated customer cases, diagnose and resolve advanced technical issues related to Delinea products, and collaborate with engineering teams to ensure customer success. Key responsibilities Serve as the primary point of contact for escalated customer cases, providing exceptional technical support and case management Diagnose and troubleshoot advanced technical issues related to Delinea software products while documenting findings and solutions Collaborate with peers and product teams to identify root causes and contribute to continuous improvement efforts based on customer feedback Required qualifications Proven experience in enterprise-level customer support or advanced troubleshooting roles for software solutions Strong knowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls) Solid understanding of operating systems (Linux/Unix/Windows) relevant to the product environment Working knowledge of software code debugging principles and techniques Exceptional customer and case management skills with the ability to handle multiple cases effectively
Advanced Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.