Providing superior reactive and proactive support for top-tier customers, the full-time Advanced Support Consultant II will become an expert in client business areas and software usage while working remotely to resolve complex issues and enhance customer relationships. Key responsibilities Respond to customer inquiries and resolve complex problems in a timely manner, adhering to defined service levels Conduct regular meetings with customers to review ongoing initiatives and platform needs, ensuring high levels of service Document client interactions and support internal team growth through mentorship and knowledge sharing Required qualifications 4+ years of professional experience in technical support, consulting, or customer success 2+ years of experience with ETO or Apricot software preferred Proficient in SAP Business Objects Reporting or related tools like Power BI Experience managing multiple client priorities and projects simultaneously Working knowledge of nonprofit or public sector client verticals such as Workforce or Education
Advanced Support Consultant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.