ADRC Specialist

Aging and Social Services Department

ADRC Specialist

FLSA Classification: Non-Exempt Status: Part-Time

Do you believe every older adult, person with a disability, and caregiver deserves a trusted guide during life's most complex decisions? Are you passionate about leading others while ensuring compassionate, high-quality service reaches those who need it most?

Key Responsibilities

• Client Services & Resource Navigation
  • Respond to individuals seeking assistance through the Aging and Disability Resource Center phone line.
  • Complete comprehensive intake, screening, referral, and follow-up services for older adults, individuals with disabilities, caregivers, families and professional providers.
  • Assess individual needs and provide objective, person-centered information regarding available public benefits, community resources, long-term services, and private care options.
  • Assist individuals in navigating complex service systems while empowering informed decision-making.
  • Advocate on behalf of clients with community agencies and service providers when appropriate.
  • Maintain comprehensive, accurate knowledge of available community resources and continually update referral information.
  • Provide Medicare counseling appointments by phone and in person.
  • Assist clients with:
    • Medicare enrollment
    • Medicare Savings Programs
    • Low-Income Subsidy (Extra Help)
    • Prescription assistance programs
    • Appeals and benefits education
• Program Compliance & Reporting
  • Ensure timely and accurate documentation within all required state data systems.
  • Verify that all client screenings are entered within required timeframes.
  • Maintain program documentation that meets federal, state, and agency compliance standards.
  • Protect confidential information in accordance with agency policy, HIPAA requirements, and applicable regulations.
  • Promote public awareness of available long-term supports, Medicare counseling services, and community resources.
• Continuous Improvement
  • Monitor service quality and identify opportunities to improve customer experience.
  • Participate in professional development and required DAIL training.
  • Assist with special projects and other duties as assigned.
  • Foster a culture of continuous learning, innovation, and excellence throughout the program.

Education & Experience

Required

• Bachelor’s degree in Social Work, Gerontology, Psychology, Sociology, Human Services, Public Health, or a closely related field AND/OR equivalent professional experience working with older adults, individuals with disabilities, or community-based services.
• Compassionate, adaptive communication skills
• Technical proficiency

Preferred

• Experience mastering multiple program knowledge while meeting compliance and reporting requirements

Why Join GRADD?

At Green River Area Development District, you'll become part of a mission-driven organization committed to strengthening communities and improving lives throughout western Kentucky. We believe exceptional public service begins with exceptional people.