Admissions Quality & Performance Manager (Fully Remote)

• Develop QA scorecards and review calls, emails, and texts to improve admissions interactions.
• Analyze performance data to identify drop-off points and coach teams for better conversion.
• Collaborate with cross-functional partners to fix journey friction and protect accuracy.

What You'll Bring:

• Experience in admissions quality, contact-center QA, or customer experience.
• Practical CRM and reporting skills with HubSpot, Excel, and BI dashboards.
• A customer-first, evidence-driven approach to coaching and operational improvement.

Why You'll Love Working Here:

• Shape a growing quality function with visible impact on educator journeys.
• Work in a mission-driven culture built on Love, Joy, Boldness, Teamwork, and Curiosity.

Colibri Group

Colibri Group is a leader in online professional education, serving more than one million learners each year through trusted brands like Moreland University. Its culture emphasizes Love, Joy, Boldness, Teamwork, and Curiosity.