Admission Operations & Systems Analyst

Admission Operations & Systems AnalystThe Admission Operations & Systems Analyst provides collaborative support and technical expertise to solve complex issues. Serves as a key member of the Enrollment Management Operations team by managing the CRM, validating data, processing application materials, and building reports. The Analyst also serves as a backup to the Asst. Director of Admission Operations, who oversees the data and technology for the office. The Analyst also provides administrative support as needed for the Office of Admission.Operations & Document Processing - 30%Validate documents and credentials received from applicants. Ensure authenticity and accuracy in all documents submitted to evaluate admission and enrollment (approximately 35,000 documents per year).Scan, index, and import documents into the CRM (Slate).Maintain extensive knowledge of application requirements. Serve as an expert to internal staff, prospective students, families, and school counselors for accepted document types, requirements for admission, and processing workflows and timelines.Oversee processing of the admission email account (approximately 8,000 emails a year). Provide support and training to student operations assistants.Manage 4 student Operations Assistants, including hiring, onboarding, and ongoing support. Students are expected to maintain accuracy in document processing, student, parent, and counselor communications, data cleanup, and data validation. Provide oversight on their work, regularly check their accuracy, and provide regular training.Support the coordination and deployment of shipments of recruitment materials, posters, acceptance packets, promotional merchandise, and other mail/packages as needed.Reporting and Data Analysis - 30%Create, edit, and run complex data queries and reports in Slate, Microsoft Excel, and PowerBI.Maintain knowledge of institutional policies surrounding data maintenance, storage, and sharing. Ensure the CRM (Slate) and all related systems operate in compliance with federal and state law.Serve as a resource to current and potential students, campus representatives, and the public about data, materials, and processing.Work closely with the Asst. Director of Admission Operations to find, extract, analyze, model, project, synthesize, and present enrollment data and trends, with the goal of supporting decision-making regarding Pitzer College's recruitment, admission, enrollment, and retention strategies.Fulfill requests for data and data analysis from various campus departments and external vendors with a high level of accuracy and attention to detail.Research and respond to ad hoc data requests and questions to support strategic decision-making; provide recommendations based on data findings.Collaborate with the Asst. Director of Admission Operations to review data and reports before they are published to ensure accuracy.Collaborate internally and with other offices in the planning, designing, and evaluation of surveys.Other Duties - 10%Work internally and with ancillary offices to support technology adoption and use; enhance existing practices with improved processes to increase efficiency and effective use of resources.Generate and guide day-to-day projects for student operations assistants as needed.Assist with large on-campus events (preparation, coordination, staffing the event).Assist in maintaining the back office and inventory.Answer multi-line telephones and respond to broad questions about Pitzer College and the other Claremont Colleges.Provide back-up reception duties for the front desk as needed.Perform other related duties as requested.Required Knowledge, Skills and AbilitiesAdvanced ability to understand and navigate a complex relational database and create complex data queries.Experience collecting, manipulating, verifying, analyzing, and modeling data.Advanced knowledge of the following or the ability to learn within a reasonable timeframe:Technolutions Slate or a similar Customer Relationship Management (CRM) system.Microsoft Office, specifically Excel, Word, and Outlook.Ability to create and edit formulas and pivot tables in Excel.PowerBI experience is preferred.HTML and CSS programming skills are preferred.Excellent attention to detail and proactivity in addressing the needs of the department, system errors, and data validation.Natural aptitude for technology and expertise with MS Office, including expert level use of Excel.Ability to problem-solve and use analytical skills to develop and implement creative solutions.Ability to take initiative to work proactively, meet deadlines, organize and prioritize multiple projects, think strategically, and work with numbers and data.Exhibit independent judgment, tact, discretion, and personal integrity.Ability to maintain strict confidentiality and appropriately handle confidential and sensitive information.Exhibit a positive attitude, strong work ethic, and sound professional judgment.Strong collaboration skills with a commitment to a team-based work environment.Ability to problem-solve and use analytical skills to develop and implement creative solutions.Strong interpersonal, written, and verbal communication skills. Ability to read and write business English with attention to spelling, grammar, accuracy, and the needs of the target audience; presents numerical data effectively; and uses various mediums of communication effectively (e.g., emails, reports, presentations, verbal communication, etc.).Ability to direct the work of others and provide both formal and informal training.Experience/Education :A bachelor's degree; or any combination of education and experience that provides the required knowledge, skills, and abilities. At least one to two years of increasingly responsible related experience working with complex technology and data systems, maintaining the validity of data, and creating reports.Preferred Qualifications: Experience working in higher education or an office of Admissions.

Experience working with Technolutions' CRM.

Experience with Microsoft's PowerBI. Proficiency in HTML/CSS.Licenses/Certifications : Must have a valid driver's license and a driving record acceptable to the College's automobile insurance carrier.Supervisory Responsibility : YesStudent:Time Type: Full-timeWork Schedule : The regular hours for this position will be scheduled between 8:00 am to 5:00 pm, Monday through Friday. These hours may vary due to needs of the College or department.Work Model : Hybrid (3 days in office, 2 days remote)Must have access to reliable and secure computer and internet connection.Must have access to a dedicated and suitable workstation at remote location, including desk or table and supporting, upright chair. Must ensure workstation is safe and free from hazards.Compensation: Starting Pay Range: $27.00- $28.00 per hour Pitzer College is committed to providing comprehensive benefits to eligible employees and their eligible dependents. Our benefits package includes competitive compensation, health, dental, and vision insurance, retirement savings plans, generous paid time off (vacation, holidays, sick time, parental leave, bereavement, etc.), tuition reimbursement, tuition exchange program participation and more.Physical Requirements : This is generally a sedentary position. Must be able to sit for prolonged periods of time and operate a computer for prolonged periods of time. Must have the stamina to work evenings and weekends as assigned, including standing or walking for prolonged periods of time during events. Must have the ability to drive locally for events and appointments. See specifics below.Instructions: Only qualified applicants please.Application Materials: Upload the following materials to complete your application:Cover Letter: Indicate your reason for interest in this position, describe how your qualifications make you an ideal candidate, and explain which of Pitzer's core values best relates to your own.Resume: List relevant qualifications and dates of experience.Professional References: References will be contacted for select applicants, and advance notice will be provided. Provide the names of at least three (3) individuals who can speak to your professional qualifications. Include their business titles, contact information, and an indication of how you are acquainted with them (e.g., former supervisor, coworker, etc.).Employment Requirements Employment is contingent upon a candidate possessing the knowledge, skills and abilities to be able to successfully perform the essential duties of the position, or be able to explain or demonstrate how the essential functions will be performed, with or without reasonable accommodation, using some other combination of skills and abilities. Employment is also contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. For positions requiring the