Administrative Services Assistant (ASA 3)

Administrative Services Assistant (ASA 3)The Tennessee Department of Health is seeking a contract Administrative Services Assistant (ASA 3) to support the Supplemental Nutrition Program (SNP) within the WIC Section. This role provides direct administrative and programmatic support to the Section Chief, Program Directors, State WIC Vendor Manager, and other program staff.

Responsibilities include vendor management support, compliance coordination, reporting, system administration, and training support.Key responsibilities include:Assist the State WIC Vendor Manager with reviewing and approving vendor applications submitted by regional staffInterpret federal regulations and state rules to ensure procedural complianceUtilize the WICConnect (EBT processor online banking system) to:Investigate transaction issuesReset passwords and create user accountsGenerate system reportsGenerate data reports from various systems as requestedCreate Compliance and Education accounts and issue benefits within the TNWIC MISAssign and track high-risk vendors for compliance investigations; review reports and notify appropriate staffMonitor social media platforms for potential WIC-related fraud (e.g., infant formula resale)Draft scripts and assist with recording training videos for Vendor Management staffSupport federally required annual vendor data submissions via USDA Food Delivery Portal (FDP)Review quarterly pricing reports submitted by regional staffMaintain and revise REDCap forms used for Vendor Management data trackingParticipate in Vendor Management meetings and initiativesRequired qualifications include:Associate’s degree AND one (1) year of increasingly responsible full-time administrative experience (Relevant professional or paraprofessional experience may substitute for education)Desired skills include:Strong written and verbal communication skillsDetail-oriented and highly organizedAbility to work independently with minimal supervisionProficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, SharePoint)Ability to collaborate effectively with cross-functional teamsWork environment includes:Hybrid position with quarterly required in-person attendance in Nashville, TNFirst day onsite required for laptop deployment and orientationTravel to TN DOH Central Office is non-reimbursableSchedule: Monday–Friday | 8:00 AM – 4:30 PM CST (37)