Administrative + Patient Care Associate

Administrative + Patient Care Associate (2 Positions Available)
Location: Carlsbad, CA
Schedule: Part-Time to Start (M F + Saturdays Required)
Compensation: $18/hour during first month of training
Start Date: ASAP interviews this week and next
Growth Opportunity: One position may transition to full-time based on performance and clinic needs

About Us
Psychogenix is a neuropsychology and behavioral health practice providing cognitive assessments, patient support, and administrative coordination. We are expanding our operations and seeking two reliable, detail oriented Administrative + Patient Care Associates to support both front office workflow and patient care processes.
Position Overview
This hybrid role combines administrative responsibilities with patient-facing support. Ideal candidates are organized, punctual, comfortable with technology, and able to maintain professionalism in a fast-paced clinical environment.
Key Responsibilities
• Greet patients, manage check-ins, and support intake workflows
• Assist with scheduling, confirmations, and follow-up communication
• Maintain accurate records, documentation, and data entry
• Coordinate patient care tasks under clinician direction
• Support billing, authorizations, and workers’ compensation workflows
• Manage phone calls, emails, and secure messaging systems
• Uphold confidentiality and compliance standards (HIPAA, CA WC regs)
• Provide general office support and operational assistance

Required Qualifications
• Strong communication and customer service skills
• Must be bilingual (Spanish)
• Ability to work M F and must be available Saturdays
• Comfortable using Microsoft Word, Excel, and Microsoft 365 tools
• Comfortable learning new software platforms
• Reliable, punctual, and able to start immediately
• High attention to detail and ability to follow structured workflows
• Professional demeanor and ability to handle sensitive information
Preferred (Not Required)
• Experience in healthcare, behavioral health, or workers’ compensation
• Prior administrative or patient support experience
• Familiarity with scheduling systems or medical billing platforms
Compensation & Training
• $18/hour for the first month of training
• Performance-based review after training
• Opportunity for one role to transition to full-time
How to Apply
Please submit your resume and availability to Candidates able to start immediately will be prioritized. Interviews are being conducted this week and next.