Administrative Operations ManagerRAYUS Radiology is looking for an Administrative Operations Manager to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together!
As an Administrative Operations Manager, you will be responsible and accountable for managing all administrative operational aspects of running a Center(s), including planning, team member management, budget management, maintaining relationships with referring groups, and on-going customer service functions. This role is also responsible for meeting the quality and operational goals (i.e. efficiency, productivity, costs, etc.) for the market.This is a full-time position working 40 hours per week.
Shifts are from 9:00am-5:30pm.Essential Duties And ResponsibilitiesCenter OperationsMaintain productive relationships with the Center's customer base in defined market through delivery of extraordinary customer serviceProvides ongoing and timely communication to management and team members regarding Center performance, team performance, events, issues, etc.Partners with Chief Technologists and other managers to ensure profitable growth and increased market share for the marketContinually evaluate current processes, making recommendations to ensure effective fulfillment of goals and objectivesRemain visible at Center(s) and maintain a clear understanding of the/each Center(s) morale and workloadPartner with the Market Success sales team, patients, and referring offices to ensure satisfactionAttend Market Success sales calls and lunch meetings with the sales team, providing operations knowledge and to act as a resourceAssist in targeting payor relationship opportunities within the MarketProactively monitor payor referral activityInterface with the Director Operations, Sr Director Operations, and/or all technical and administrative team members to ensure effective teamwork and efficient Center operationsAdminister quality programs and meets or exceeds key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functionsMaintain a safe environment for patients, technologists, radiologists and any other Center team members with the assistance of the Center's safety coordinatorPerform any/all front office functions as neededEnsure compliance with all HIPAA guidelinesTeam ManagementOversight of Center Supervisors and responsible for the administrative teamManage and assist in the recruitment, hiring, onboarding and training of new team members and supervisors, providing resource and technical expertiseManage team member performance evaluations, compensation recommendations and development of team members, including performance improvement plans, disciplinary actions and/or terminationLead & schedule regular team meetings and team member one-on-one discussionsMaintain team member retention by implementing effective retention strategies to support high engagement levels and encourage open communication in an emotionally safe environmentImplement strategies to promote teamwork within the Center and with other team members, including management and radiologistsCenter PlanningPlan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures, etc. necessary for providing quality care and maintaining a sound operationDevelop and manage the budget for the Center(s) and recommends financial decisionsProactively monitor the performance and profitability of services offeredProvide ongoing and timely communication to management and team members regarding Center performance, team performance, events, issues, etc.Completes additional tasks and projects as assignedRequired:High School Diploma, or equivalentAssociate degree, or the equivalent in relevant and applicable experienceFive (5) years' of related medical experience, preferably in out-patient radiology imagingThree (3) years' of proven management leading a team of direct reportsProficient in Microsoft Office Suite; Outlook, Teams, Excel, Word, PowerPoint etc.Some travel is required between sites; a reliable means of transportation is required.Valid driver's license and proof of current insurance is required to personally drive a vehicle for company business (regardless of whether it's a company or personal vehicle)Preferred:Bachelor's degree in a related, relevant & applicable fieldRAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.We bring brilliance to health and wellness.
Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!