ADMINISTRATIVE ASSOCIATE III - HUMAN SERVICES
Admin. Associate III - HS
POSITION TITLE : Administrative Associate III
LOCATION : Neenah
HIRING RANGE : $20.21 - $22.46/Hr.
STATUS : Full Time
HOURS PER WEEK : 37.5
WORK HOURS : 8am - 4:30pm
DEPARTMENT : Human Services– Administrative Services
PAY BASIS : Hourly
PURPOSE AND SUMMARY :
Provides reception coverage and other clerical support for all areas of the Human Services Department.
ESSENTIAL FUNCTIONS :
- Functions as receptionist to assigned division, answers phone, greets clients and schedules appointments.Routes calls and visitors to appropriate divisions or teams.
- Enters and maintains information in department's Electronic Health Record software, including client demographics.Assists clients with intake processes and the completion of various intake paperwork.
- Provides administrative support to all Human Services staff by handling a variety of highly confidential and sensitive materials; developing, updating, and maintaining fillable forms; preparing spreadsheets and various types of correspondence; and other clerical tasks. Uses electronic scanning and imaging equipment to maintain consumer files in electronic format.
ADDITIONAL ESSENTIAL DUTIES :
- Produces high quality work in a prompt and efficient manner.
- Ensures confidentiality of all client related information.
- Develops close, professional working relationship with Human Services staff.Verifies needs of internal customers in a clear and concise manner.
- Returns voicemail calls.Cancels and reschedules appointments for staff who are out.
- Addresses and resolves conflict and manages stress in a professional manner, including actively engaging in professional and personal activities which help mitigate the impact of secondary traumatic stress.
- Performs other related duties as may be assigned.
WORK RELATIONSHIPS :
- Reports to Office Supervisor.
- Works regularly with all Winnebago County Human Services Division Managers, Supervisors, and staff.
REQUIRED EDUCATION, EXPERIENCE, TRAINING, AND CERTIFICATION :
- High school diploma required.
- Minimum of 2 years' experience working with the public, administrative duties, or customer service preferred; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
KNOWLEDGE, SKILLS, AND ABILITIES :
- Self-starter who demonstrates the ability to problem solve, organize, and prioritize workload and work collaboratively with other transcription staff.
- Ability to maintain a high degree of confidentiality regarding consumer records
- Ability to type accurately at a minimum speed of 45 wpm.
- Good knowledge of business English, medical and legal terminology, spelling, punctuation, and sentence structure.
- Ability to establish and maintain productive and cohesive working relationships with fellow employees and supervisors.
- Strong written and verbal communication and listening skills required.
- Possess extensive computer knowledge to include, Microsoft Office Outlook, Word, Excel, and PowerPoint. The ability to learn new software, problem solve issues and teach other staff.
- Ability to communicate effectively and pleasantly with internal/external customers, both in person and on the phone.
- Ability to operate various office equipment such as imaging equipment, copying machines and fax machines.
- Ability to act calmly in emergency situations and under pressure, while able to effectively address and resolve conflict and to manage stress in a professional manner.
- Knowledge and understanding in Trauma Informed Care principles and practices and a strong commitment to fostering a positive, healthy work culture.
PHYSICAL REQUIREMENTS :
- Ability to perform most work from a sedentary position.
- Ability to function in situations encountered in a normal office setting.
- Ability to use standard office equipment including telephone, computer, printer, photocopier, and scanner.
- Ability to travel to other County departments and locations.