Administrative Assistant

Job Description

We seek an organized and detail-oriented Administrative Assistant to provide day-to-day administrative and operational support to the Customer Operations Manager. This position supports payment-services processes and requires someone comfortable working with sensitive customer and financial information in a fast-paced, process-driven environment.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

Key responsibilities include:

• Manage leadership calendars in Microsoft Outlook, coordinate schedules, and arrange meetings.
• Monitor a shared inbox, route inquiries to the appropriate teams, and respond to routine requests.
• Prepare and send standardized communications to external partners, including mobile home parks.
• Support paperless billing operations by processing returned bills and related correspondence.
• Receive, sort, and route incoming mail associated with credit and payment services, including sensitive documentation such as bankruptcy notices.
• Assist with the handling, tracking, and processing of a high volume of physical checks in accordance with established payment-services procedures.
• Support check-processing workflows through documentation, reconciliation support, recordkeeping, and internal coordination.
• Develop and maintain standard operating procedures (SOPs) that clearly document payment- and mail-handling processes.
• Maintain accurate records while following internal controls, compliance requirements, and applicable utility policies.
• Provide additional administrative, document-management, and process support as needed.

Qualifications

• 1–3 years of administrative or office-support experience.
• Previous experience within a utility, finance, or payment-services environment is preferred.
• Experience managing leadership calendars using Microsoft Outlook.
• Strong organizational and time-management skills.
• Ability to manage multiple responsibilities and prioritize effectively.
• Strong attention to detail, particularly when handling financial documents and sensitive information. xhqgsiq
• Ability to work effectively in a structured, process-driven environment.

Pay:

$22hr - $24hr