Join Us At BLM GROUP USAWhen you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs.
And the visionaries whose new technologies could transform the way people live and work.They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!Job Title: Administrative AssistantDepartment: ServiceFLSA Status: Non-ExemptCost Center: US A - Service DepartmentSummaryUnder supervision of the Head of Proactive Services and Analytics, the Proactive Services Administrative Assistant will provide timely assistance for the Preventative Maintenance team by preparing contract proposals (software, PMC, Teleservice) and processing orders from customers to BLM GROUP USA or ITALY and software suppliers as needed.
Additionally, the Administrative Assistant will monitor and update management software, promote the contracts to the customers and facilitate online meetings when required, and assist the Proactive Services Administrator with administrative duties as needed.Essential FunctionsThe duties listed below are the specific duties and tasks that someone in this position must accomplish (i.e. why the job exists.) These are the core responsibilities of the position that cannot be modified or eliminated.Assist in the creation, organization, and maintenance of all internal and external customer documentation pertaining to Preventive Maintenance contractsSurvey customer after Preventive Maintenance visits to obtain feedback, record and track survey results, and provide data to managementCommunicate available BLM programs to customers based on machinery they own (e.g., onsite support, training and preventative maintenance contracts)Promote software maintenance renewals (ArTube, Lantek, Teleservice)Perform other clerical and administrative office functions as assignedAssist the Proactive Services Administrator as neededAbility to travel up to 10% by management as needed for training or similar activitiesOther duties as assigned by managementEducation and ExperienceHigh School Diploma required, Associate Degree is preferred or comparable military experience, plus relevant experience in an office environmentA minimum of two (2) years of administrative, customer service, or similar experience required, preferably in the machine tool/manufacturing industryLicensing/CertificationsA clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) yearsKnowledge, Skills, and AbilitiesProficient with Microsoft Office Suite (Excel, Word, Outlook, etc.)Excellent phone etiquette, interpersonal and customer service skillsStrong written and verbal communication skillsAbility to work in a fast-paced environment and maintain composure in stressful situationsAbility to accurately document data in terms related to preventative maintenanceHighly organized; thorough and efficient; methodical and detailed workerSolid work ethic with proven dependabilityAbility to effectively listen, understand, and analyze/solve problemsAbility to meet deadlines and communicate deadlines to other team membersAble to work independently and effectively with minimal supervisionExcellent time management skillsAbility to effectively work with all levels of team membersFluent in Italian or Spanish preferred, but not requiredEquipment, Machinery, Tools, and Vehicles UsedGeneral office equipment, including computers, printers, fax machines and telephonesPhysical DemandsThe physical demands described here are representative of those that an employee must be able to accomplish in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifteen (15) pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.Mental DemandsWhile performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines and constant interruptions; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.Working ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.The incumbent works primarily in an office environment. This is not a remote or hybrid position.The position requires up to 10% travel for training or similar activities.Reporting RelationshipsThis position reports to the Head of Proactive Services and AnalyticsSupervisory ResponsibilityNoneWe are an Equal Employment Opportunity ("EEO") Employer. If you need assistance or an accommodation with completing the application, you may contact us at .