Administrative Assistant

Administrative Assistant IWe are seeking a professional and customer-focused Administrative Assistant I to support front desk operations within an academic department. This highly visible, student-facing position requires excellent communication skills, strong attention to detail, and the ability to manage a high volume of inquiries while providing courteous and efficient service.The successful candidate will greet and assist students, faculty, staff, and visitors; answer and direct incoming calls; triage questions; and connect individuals with the appropriate department, resource, or staff member. This role is ideal for someone who is organized, approachable, and comfortable working in a fast-paced environment.Key ResponsibilitiesManage daily front desk operations and provide professional, welcoming service.Greet and assist students, faculty, staff, visitors, and other members of the university community.Answer a high volume of incoming phone calls and respond to general inquiries.Determine the nature of each request and direct or escalate questions to the appropriate department or staff member.Triage student questions and needs while managing competing priorities.Provide information regarding departmental and university policies and procedures.Perform a variety of administrative, clerical, and secretarial duties.Prepare, format, proofread, and edit correspondence, reports, and other department materials.Coordinate meetings, appointments, and events as needed.Compile information and data for departmental reports.Maintain confidentiality and appropriately control access to sensitive student, faculty, and staff information.Support other administrative functions and special projects as assigned.Required QualificationsPrevious experience working in a busy, high-volume front desk or reception environment.Demonstrated experience providing customer service in person and over the phone.Strong communication, interpersonal, and active-listening skills.Ability to remain professional, patient, and approachable when assisting a high volume of individuals.Ability to quickly assess questions, identify appropriate resources, and prioritize tasks.Strong organizational skills and attention to detail.Ability to handle confidential information with discretion.Professional appearance and presence appropriate for a highly visible, student-facing role.Proficiency with standard office equipment and computer applications.Ability to work onsite Monday through Friday during the scheduled hours.Education and ExperienceAssociate degree preferred.Equivalent combination of education and experience may be considered.Experience in secretarial, specialized clerical, administrative, academic, or university office environments is preferred.