Administrative Assistant

Administrative AssistantLong Beach - Long Beach, CA 90808OverviewSalary Range $23.00 - $25.00 Hourly Position Type Full-TimeDescriptionAre you passionate about helping create families? Reproductive Partners Medical Group / Fertility Centers of Orange County (RPMG/FCOC) is seeking a full-time Front Desk Coordinator. This role follows a Monday–Friday schedule with rotating weekends and holidays.Job Summary: The Front Desk Coordinator is responsible for providing a positive patient experience through front office support, telephone communication, appointment scheduling, patient registration, insurance verification, and payment collection.

This role also provides cross-functional administrative support including check-in/check-out, surgery center administrative duties, and financial counseling as needed. The position plays a key role in ensuring efficient patient flow and day-to-day front office operations.Key Responsibilities:Provide exceptional patient service and front desk support in a fast-paced medical environmentGreet and assist patients, visitors, physicians, and staffManage incoming phone calls, voicemail, and patient inquiriesSchedule patient appointments and maintain accurate calendarsPerform patient registration and verify demographics and insurance informationCollect co-pays, payments, and treatment deposits; accurately post paymentsStrong experience with insurance plans, including HMO and PPO, and prior authorization processesCheck patients in and out, ensuring all required documentation is complete and accurateCross-train and support surgery center administrative duties as neededAssist with financial consultations and generate treatment quotes for patientsMaintain patient flow and communicate wait times or delays as neededScan, organize, and maintain patient documents in EMR systemsSupport billing coordination, insurance verification, and authorization follow-upMaintain confidentiality of all patient records in compliance with HIPAA regulationsBalance and close daily financial batches and prepare end-of-day reportingParticipate in weekend and holiday rotation scheduleAssist with special projects and additional administrative duties as assignedKnowledge, Skills, and Abilities:Strong knowledge of insurance plans (HMO/PPO) and authorization processes requiredExcellent customer service and patient communication skillsProfessional telephone etiquette and strong verbal communication skillsHigh attention to detail and strong organizational abilitiesAbility to multitask and perform under pressure in a fast-paced clinical settingExperience with medical billing and EMR systems preferredAbility to work collaboratively with physicians, clinical staff, and administrative teamsStrong problem-solving skills and ability to support sensitive patient situationsProficiency in Microsoft Word, Excel, and electronic medical records systemsMinimum Qualifications:High school diploma or equivalent required2–3+ years of professional experience requiredPreferred Qualifications:2+ years of front desk or administrative experience in a busy medical officeExperience in fertility, specialty care, or surgical center environment preferredStrong background in insurance verification, authorizations, and patient financial counselingAbility to manage confidential information with discretionStrong team-oriented and patient-centered mindsetWorking Conditions:Fast-paced medical office environmentRequires flexibility due to patient volume and scheduling changesMay involve stressful situations requiring professionalism, patience, and empathyModerate noise level in clinical settingExposure to communicable diseases and body fluidsPhysical Requirements:Ability to perform job duties in person and over the phoneFrequent standing, walking, bending, reaching, sitting, and repetitive hand movementsOccasional lifting, pushing, and pulling as required in a clinical environmentAbility to communicate clearly with patients and staff in person and by phoneIvy Fertility is an equal opportunity employer. Employment decisions are based on merit, qualifications, performance, and business needs.

Ivy Fertility does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, veteran status, or any other status protected by applicable federal, state, or local law.Pay: $20.00 - $25.00 per hour401(k)401(k) matchingDental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveRetirement planVision insuranceWork Location: In person