ADMINISTRATIVE ASSISTANT II - 79010897

Administrative Assistant IIThis position is responsible for providing continuing education courses and provider consulting services with regards to the Education Provider Services section of the Bureau of Education and Testing. The Bureau protects the health, safety, and welfare of the public by providing services to numerous boards, divisions, and professions regulated by the Department. The Examination Development and Administration Units are responsible for developing, preparing, scheduling, scoring, and managing examination administrations.

The units also monitor national examinations and examinations contracted with private testing companies to ensure that all examinations meet appropriate measurement standards. The Continuing Education Unit monitors compliance with continuing education requirements, including pre-licensure and post-licensure education. Additionally, the Continuing Education Unit processes applications for education courses and providers and administers continuing education audits.Your specific responsibilities include conducting auditing and monitoring activities on continuing education courses to ensure the information submitted by providers and licensees are complete, accurate, and consistent with the requirements of the profession.

You will respond to complex telephone and written inquiries from licensees and providers regarding mandatory continuing education requirements. You will prepare correspondence as needed, evaluate materials provided by licensees to determine if course information submitted was an approved course, ensure that daily attendance reports are monitored and providers are notified in writing of any discrepancies. You will provide support and advice to Regulatory Specialist I in their daily function, assist in preparing and conducting random CE compliance audits of licenses for those professions that where the providers are not required to electronically report course attendance roster to the department, compile statistical reports as required, prepare correspondence to advise licensees of any deficiencies with their continuing education, answer inquiries from licensees with regards to the status of their continuing education requirements, and perform other related duties as may be required.Knowledge of Florida Statutes board and department rules governing licensing and regulation, knowledge of educational programs, ability to compile, organize and analyze data, ability to understand and apply Florida Statutes rules, policies, and procedures for licensing and regulation of professionals and facilities and consumer protection, ability to provide consultative assistance to others, ability to plan, organize, and coordinate work activities, ability to communicate effectively, and ability to establish and maintain effective working relationships with others are required.

A high school diploma or equivalent education is also required.