Administrative Assistant / Helpdesk Technician

Administrative Assistant / Helpdesk TechnicianNow Hiring: Administrative Assistant / Helpdesk Technician | Fully Remote | $22/hrAre you an organized, dependable professional with strong communication skills who enjoys helping people solve problems?We're hiring for a fully remote Administrative Assistant / Helpdesk Technician supporting a federal government program. This is an excellent opportunity for someone who wants to build experience in government contracting and develop their career in a structured professional environment.$22/hr to start Monday–Friday | 8:30 AM–5:00 PM EST Fully Remote 6-month Temp-to-Hire opportunity Bachelor's degree requiredWhy Consider This Opportunity?Public Trust opportunity — The selected candidate will have the opportunity to obtain a Public Trust, providing valuable experience working in a federal government environment.Entry into government contracting — A great opportunity for professionals who want to begin building a career supporting federal government programs.Potential for full-time employment — Employees who transition to full-time employment become eligible for New Editions' full benefits package.Award-winning workplace — New Editions was recently named the #2 Small Employer in WTOP's 2026 DC Top Workplaces rankings, based on employee feedback about their workplace experience.Fully remote — Prior remote experience is preferred but not required. We're looking for people who can demonstrate that they are self-motivated, organized, dependable, and productive while working independently.What Will You Do?You'll be a key point of contact for medical providers and commercial operators using a proprietary database system.

Your day may include:Helping users troubleshoot technical issuesResponding to calls, emails, and support ticketsGuiding users through solutionsVerifying provider credentialsManaging and organizing information and documentationPreparing reports and data pullsMaintaining accurate recordsSupporting users in a professional and timely mannerCollaborating with the team to resolve issues and keep things movingWhat Background Are We Looking For?You do not need to have a traditional IT helpdesk background.We are particularly interested in professionals who have experience working in high-volume, fast-paced environments where they had to communicate by phone, manage multiple priorities, and maintain a high level of accuracy.Relevant backgrounds may include:Hospital or doctor's office administrative staffHealthcare administration or patient supportCall center or high-volume customer serviceTechnical/customer supportAdministrative positions involving significant phone interaction and data entryOther fast-paced environments requiring strong organization and attention to detailRequirementsBachelor's degree Strong verbal and written communication skills Excellent customer service skills Strong organization and attention to detail Ability to troubleshoot problems and follow procedures Ability to work independently and manage competing priorities Ability to obtain a Public Trust Clearance Prior remote experience is not requiredIf you're looking for more than simply another remote job and are interested in building your career in government contracting, we'd love to hear from you.Apply today or message me directly for more information.