Intralot Job OpportunityINTRALOT is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, INTRALOT offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.Intralot offers a competitive benefits package that includes:Medical, Dental & Vision Insurance6% 401k MatchPaid Holidays & VacationPaid Sick, Short/Long Term DisabilityEmployee Assistance ProgramMaternity/Paternity LeaveDiscount ProgramsEducation, Training and ExperienceHigh school diploma or equivalent; some college or associate's degree preferred2 years' experience as an Administrative Assistant or similar work experienceOne (1) year prior related customer service experience, preferably in a technical call center environmentCall tracking system experience preferredKnowledge, Skills and AbilitiesKnowledge of MS Office, with proficiency in Outlook, Word, and ExcelAbility to explain technical information to a non-technical clientStrong time management and multi-tasking abilityExcellent written and verbal communication skillsTechnical customer service skills for troubleshooting various software and hardwareAbility to work in a team environmentUnderstanding of help desk operations, tools, methodologies and processesKnowledge of general office proceduresFront office organization, filing, and managementReceptionist skills including interacting with customers, vendors, and employees at all organizational levelsGenerating correspondence, mailing, incoming and outgoing shipmentsKeyboarding and note-taking skillsExpense reconciliation skillsFamiliar with various office equipment i.e.
multi-line phone scanner, copier and printerAbility to maintain consistent office supplies inventory for office personnelAbility to maintain confidentiality of corporate dataAbility to coordinate varying staff schedulesKnowledge of tracking softwareDuties and ResponsibilitiesUnder the direct supervision of the Account Manager, perform the following duties and responsibilities. Other miscellaneous duties may be assigned.Manage inbound and outbound phone calls from/to Lottery Sales AgentsDispatch technicians as appropriate for on-site repairsEffectively troubleshoot equipment and related issues or problems in response to inboundPerform administrative support duties as necessary to support staffResponsibilities will include, but not be limited to:Producing correspondence, reports, memos, and other routine office materialsScreening and directing visitors and incoming callsComputer-related clerical work and receptionist workMailing and filingExpense reconciliationFollowing up on subsequent staff requests.Must possess valid documentation to establish identity and U.S. employment eligibility.Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment.
A pre-employment drug screening is also a requirement.Intralot, Inc. is an Equal Opportunity Employer