Administrative Assistant

Kitchen and Bath Shop, one of DMV area’s most prominent home remodeling and renovation companies is looking for an experienced, technology savvy, Administrative Assistant to support our back end administrative operations.

The ideal candidate must be personable and enjoy engaging with people. Responsibilities include greeting and screening customer walk-ins and call-ins to determine design/remodel needs, receive and follow up on all customer communication (by phone and email), train and evaluate how each location works with company software program, manage sales data and prepare sales reports, maintain company database to reflect past and present client information, assist staff designers as needed with projects, maintain sample inventories and catalogs updates + general housekeeping of showroom, etc.

Skills should include good phone etiquette, clear communication both oral and written and basic math. Experience in a retail, design, or other service-related business a plus.

Duties and Responsibilities

• Perform clerical duties as requested by management
• Run reports as requested by management
• Maintain organization within the office
• Manage and organize front-end employees throughout the day and ensuring each customer has an excellent experience.
• Answer phone calls and interact with homeowners and contractors
• Accounts Payable/Receivable duties that may include, but are not limited to; invoicing, payment tracking (receipt, follow up), purchase orders, installation job tracking (hours, cost), processing purchase agreements and ordering material
• Schedule jobs with contractors & homeowners
• Organize and manage all documentation of the full cycle of projects

Qualifications and Skills

• Knowledge of the kitchen & bath industry preferred
• Experience in kitchen & bath design, layout, estimating, and/or sales preferred
• Excellent interpersonal, verbal & written communication skills
• Superior organizational skills, as well as the ability to maintain focus under pressure
• Time management skills
• Ability to develop and maintain strong working relationships with internal & external parties
• Ability to work extended hours as needed (late evenings, weekends)
• Ability to work in small office environment
• Willingness to learn software programs used within our organization

Experience

• Microsoft Office experience
• 2 years customer service experience (preferred)