Administrative Assistant / Accounts Receivable Support

Administrative Assistant / Accounts Receivable SupportOur client is looking for a motivated, organized, and bilingual team member to join our Wholesale Department. This position will support our team with accounts receivable collections, customer service, administrative tasks, and general sales support.We are looking for someone with a positive, friendly, and professional personality who is not afraid to speak on the phone, follow up with customers, and handle conversations with confidence. This role involves communicating with customers regarding both old and current balances, so the ideal candidate must be comfortable discussing payments, following up consistently, and remaining professional even when dealing with difficult customers.This person will also assist with the customer service side of the business, including answering phone calls, taking messages, sending emails, providing job updates, sending tracking information, and helping with administrative overflow from our main sales support team.

Once comfortable with our products and processes, this person may also assist with quote overload and general wholesale support.Responsibilities:Follow up with customers regarding past-due balances and current accounts receivableMake collection calls in a professional and confident mannerCommunicate with customers by phone and email regarding payments, order updates, and general questionsAnswer incoming calls and take detailed messages when neededSend job status updates and tracking information to customersAssist the Wholesale Department with administrative tasksSupport the sales team with overflow work as neededHelp with quote requests once trained and comfortable with our productsMaintain organized records of customer communication and follow-upsUse Microsoft Outlook and other computer programs dailyProvide excellent customer service with a positive attitudeRequirements:Must be bilingual in English and SpanishMust be comfortable speaking on the phone throughout the dayMust be professional, polite, and able to handle difficult customer conversationsMust be punctual, reliable, and organizedMust have a friendly, upbeat, and team-oriented personalityMust have experience using Microsoft Outlook and email communicationMust be comfortable working with computers and learning new programsStrong follow-up skills and attention to detail are requiredCustomer service, administrative, sales support, or accounts receivable experience preferredIdeal Candidate:The ideal candidate is dependable, organized, and has a positive attitude. We are looking for someone who enjoys helping customers, communicates clearly, and can stay calm and professional under pressure. This is a fast-paced department, so we need someone who is willing to learn, take initiative, and support the team wherever needed.Benefits:Full-time scheduleStable office positionOpportunity to learn about wholesale sales, customer service, and accounts receivableSupportive team environmentCompensation / Pay Rate (Up to): $18.00 - $22.00 Per Hour