Administration Associate I

Customer Service RepresentativeResponsible for providing customer services to guests, undertaking various administrative duties, diffusing conflict, and ensuring an enjoyable experience.Greet and check-in guestAssist guests with; collecting payments/pre-auth payments; making reservations for entertainment, lodging; and/or planning itineraries for shows, attractions, and restaurantsResolve customer complaintsRun and prepare reports – opening and closingAnswer phonesCommunicate all pertinent and required information/reports for management (dos, dom, to, admin manager, etc.)Provide information to guests about the area, including directions and show informationWork with theater staff, and other vendors to reserve entertainment, food, and lodgingPrepare and distribute vouchers for shows, restaurants, and lodging, including collecting payment for those vendorsCoordinate with sales manager on any additional gifts to be issued for new ownersPrepares count and profiles of tours for the entire dayUpdates numbers to sales managers as more tours are addedCommunicates with admin manager or leads with unusual tours/giftsMaintains clean lobby, stocks magazines or literatureProvides final daily breakdown numbers of tours including the type of tours, the arrived tours, no show tours and corrects data entry of these tours to marketing and sales at the completion of the dayOther duties as assigned