ADA Eligibility Analyst

ADA Eligibility Analyst

Pierce Transit is an independent municipal organization dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative and useful transportation services that are locally based and regionally connected. Are you experienced in accessibility, reviewing complex information, and making objective decisions? Do you bring strong attention to detail, sound judgment, and the ability to communicate clearly and professionally with individuals with disabilities, medical professionals, caregivers, and community partners? If so, we invite you to bring your skills to Pierce Transit as an ADA Eligibility Analyst.

In this role, you will review applications, documentation, and completed ADA assessments to determine eligibility for paratransit services in accordance with established ADA requirements and Pierce Transit policies. You will interpret assessment results, apply eligibility criteria consistently and objectively, communicate determinations clearly, and provide information about alternative transportation resources when appropriate.

Success in this position requires strong analytical skills, professionalism, discretion, and the ability to apply established eligibility requirements consistently while providing respectful and professional customer service.

Key competencies include:

• Attention to Detail & Sound Judgment – Accurately reviews complex information, evaluates eligibility, and makes well-informed decisions.
• Communication & Customer Service – Communicates clearly, professionally, and compassionately with applicants, customers, medical professionals, caregivers, and community partners.
• Knowledge of ADA & Accessibility – Applies ADA regulations, disability-related considerations, and accessible transportation principles to eligibility decisions and service delivery.
• Collaboration & Community Engagement – Builds productive relationships and represents Pierce Transit professionally in public forums, appeal hearings, and interagency settings.
• Organization & Accountability – Manages multiple priorities, maintains accurate records, meets deadlines, and independently carries out responsibilities with professionalism and discretion.

Benefits at Pierce Transit include four on-site gyms, a Wellness Program, excellent medical, dental, and vision packages, $5,000 per year in Tuition Assistance after one year, two retirement plans, and an ORCA Card benefit for free access to various transit services. Full-time employees receive 11 paid holidays, 2 personal paid holidays, 12 days of sick leave, and 12 vacation days per year. Part-time employees receive pro-rated leave.

The essential functions of this position include reviewing ADA eligibility applications, documenting pertinent information, analyzing medical terminology, informing applicants of eligibility decisions, auditing existing certification clients, responding to customer inquiries, and representing Pierce Transit at public forums.

Minimum qualifications include an associate degree in Occupational Therapy, Social Work, or a closely related field, and three years of relevant experience working with people with disabilities or senior citizens. Desired qualifications include public sector experience and experience in the transportation industry. Knowledge of ADA legislation, medical terminology, and principles of transit services is required, along with skills in customer service, communications, data input, and organizational/time management.