ADA Case Manager

To support a growing team, the full-time ADA Case Manager will administer ADA plans by coordinating leave policies, ensuring compliance with federal and state regulations, and providing high-quality customer service in a remote work environment. Key responsibilities Lead the ADA interactive process by engaging with employees, supervisors, and healthcare providers to assess functional limitations and job requirements Review medical documentation for completeness and ensure compliance with ADA regulations and client policies Manage caseload efficiently, prioritizing tasks and maintaining confidentiality while providing timely interventions Required qualifications High School Diploma or equivalent Minimum of one year of customer service experience Familiarity with federal leave laws and accommodation regulations Basic understanding of medical terminology and ability to type 50+ WPM Experience in disability case management or ADA accommodation programs is preferred