Ad Operations Coordinator

Job Title: Ad Operations Coordinator

Duration: 3 months – possible extension or conversion

Pay Rate: 20/HR

Location: Charlotte, NC 28203 (4 days onsite and 1 remote)

Insight Global is seeking an Account Manager (Advertising Operations Specialist) for a top media and advertising client. This candidate will support advertising order entry and campaign execution, partnering closely with Sales to ensure orders, schedules, and supporting documentation are accurate. The ideal candidate is detail-oriented, accountable, eager to learn, and interested in building experience within the advertising/media industry.

Must-Haves:

• Advertising/media industry exposure, especially digital or social media
• Strong understanding of advertising concepts such as impressions and spots
• Exceptional attention to detail and accuracy
• Experience with Salesforce or a similar CRM/order-entry platform
• Strong communication skills with professional corporate communication and etiquette
• Demonstrated accountability, ownership, and follow-through
• Comfortable asking questions and operating strategically when situations are not black and white
• Ability to work across multiple platforms and accurately manage numerous fields/data points
• Strong organizational skills and ability to ensure advertising orders are entered correctly
• Genuine eagerness to learn and interest in the advertising/media industry

Plusses:

• Internship or professional experience within advertising, digital media, or social media
• Salesforce experience
• Excel and/or data analytics experience
• Knowledge of campaign pacing and optimization
• Experience supporting sales teams or acting as a POC for sales
• Experience leading calls with internal stakeholders
• Familiarity with advertising traffic/order management systems

Day-to-Day:

• Accurately enter and set up advertising orders across Spectrum's network
• Ensure orders, advertising copy, and supporting documentation are complete and correct
• Manage order-entry information across platforms including Salesforce and AOS
• Serve as a key point of contact for sales and Account Executives
• Monitor advertising schedules and exception reports
• Follow up consistently to resolve missing information or discrepancies
• Partner with Account Executives to address schedule issues and help recover lost revenue
• Track client advertising materials and maintain accurate electronic and paperwork records
• Assist Sales Management and technical teams in diagnosing schedule-delivery issues
• Apply knowledge of campaign planning, strategy, pacing, and optimization
• Lead and participate in calls with internal stakeholders
• Take ownership of orders from setup through completion and ensure details do not fall through the cracks