ACH Manager

• Location 106 N MARKETPLACE BLVD,Lansing, MI, 48917,United States
• Employee Type Exempt
• Manage Others Yes

Contact information

• Name Candace Williams
• Email

Description

The ACH Manager leads LAFCU’s daily Automated Clearing House operations and helps rebuild and strengthen the ACH program. This hands-on role combines processing oversight, exception research, procedure development, staff training, and team coordination to deliver accurate, timely, and dependable service. The manager partners with Finance leadership and other departments to improve workflows, reinforce controls, and keep employees informed and accountable as processes change.

Oversee ACH processing, including file transmission, origination, settlement, balancing, returns, Notifications of Change, reversals, and exceptions.

Research and resolve missing files, rejected transactions, and discrepancies with staff, vendors, and other departments.

Improve workflows and maintain clear procedures, job aids, and training materials.

Coordinate assignments, staffing coverage, coaching, and cross-training.

Maintain compliance with Nacha rules, regulatory requirements, and LAFCU policies; support audits and resolve findings.

Use Symitar and Excel for transaction research, reconciliation, exception tracking, and reporting; support system testing and improvements.

Maintain continuity and escalation plans, coordinate recovery from disruptions, and communicate priorities and operational updates.

Perform other duties as assigned.

Performance Expectations

Complete processing accurately and on time, with prompt resolution or escalation of exceptions.

Deliver workflow improvements within agreed timelines and reduce recurring errors.

Keep procedures current and maintain employee proficiency and backup coverage.

Follow required controls and address audit findings promptly.

Communicate timely updates and maintain tested continuity plans.

Requirements

Qualifications

• At least three years of directly related ACH experience in a financial institution; three to five years targeted.

Accredited ACH Professional (AAP) certification held or actively in progress.

Hands-on knowledge of ACH processing, reconciliation, exception research, and Nacha Operating Rules.

Working proficiency with Symitar and Microsoft Excel.

Strong communication, organization, problem-solving, and relationship-building skills.

Ability to document procedures, train employees, delegate work, and manage deadlines with discretion and sound judgment. Formal management experience is not required.

Work Schedule

This remote, exempt role requires availability beginning at 7 a.m. and coverage for ACH deadlines, including files processed around 5 p.m. Work follows the Federal Reserve processing calendar. Evening, weekend, overtime, on-call, and travel responsibilities may apply.

Summary

WHY LAFCU?

LAFCU is a credit union that’s been serving our community for 90 years. We have expanded to provide financial services to people and businesses across the entire state of Michigan. We are very involved in serving our community and you’ll see LAFCU rolling up their sleeves and giving back.

We are a full service financial institution; providing relevant products and services such as overdraft protection, debit and credit cards, savings and checking accounts, auto loans, mortgage loans and much more.

With a particular focus on serving people of modest means, LAFCU is committed to enhancing its members' financial well-being and creating long-lasting positive change across generations. Awarded the prestigious Dora Maxwell Social Responsibility Community Service Award, LAFCU is known for its people-helping-people mission, which has led to award-winning financial literacy programs for all ages. A three-time honoree as a national ‘Best Credit Union to Work For,’ named a Best Place to Work for Women, and recognized globally for its diversity, equity, and inclusion initiatives, LAFCU stands out

• In addition to our competitive compensation package; including 401k, we have a strong tuition assistance program; and believe strongly in work/life balance.

LAFCU actively promotes diversity, equity, and inclusion in our workplace. We welcome and encourage applicants from all backgrounds to apply, as we believe diverse perspectives contribute to our overall success.