Accounts Receivable Specialist (Online Billing)

Accounts Receivable SpecialistRaymond West is looking for an assertive Accounts Receivable Specialist to join our team! This role establishes professional working relationships with customers to facilitate timely resolution of past due account balances. Notifies or locates customers with delinquent accounts.Raymond West is committed to providing our customers with end-to-end warehouse solutions.

We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.Duties and ResponsibilitiesPrimary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below.

This list is not inclusive.Online BillingInput invoices into designated customer systems for online billing to customers within 48 hours.Follow-up with customers to ensure all online billing requirements are met for timely and proper payment of invoices.Communicate to various departments any requirements that are obstacles for timely and proper payment of invoices.Assist departments in rectifying issues so online billing complies with customer invoice portals.Contact customers by telephone or email for purchase orders as needed to invoice open work orders.Responsible for updating and maintaining client billing database and other support filesInitiate appropriate follow-up action.Perform other specific duties and projects as assigned by manager.CollectionsContact customers by telephone or e-mail and determine the reason for past due paymentWork from Billtrust platform to reduce past due balancesReviews Billtrust to ascertain the status of collections and outstanding balances.Records information about the financial status of customers and status of collection efforts.Review the status of delinquent accounts and initiates collection action by contacting each account according to due date.Communicate immediately any credit risks or bad debt information to manager upon discoveryEnsure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer.Record information about financial status of customers and status of collection effortsInitiates appropriate follow-up action on mail returned as undeliverable.Participate in Account Past Due Meetings and report status of all delinquent accounts assigned.Process Credit Card transactions.Perform other specific duties and projects as assigned by Manager.Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform.Send customer required statements to customers and maintain account status.Responsible for working through all assigned accounts utilizing company accounting system, BilltrustRequired to notify manager of any customer disputes within 24 hours and work towards resolving issue the internal company process.Responsible for handling customer calls and assisting customers with collection questions,Enter customer information into the company database and follow department collection processRequired Skills/AbilitiesExcellent written and verbal communication skillsExcellent Organizational Time Management skillsProficient in Microsoft office Suite and similar softwareAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to speak effectively before groups of customers or employees of the organization.Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departmentsMust be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.Must have a full understanding of the Accounts Receivable process.Must have strong reconciliation skills.Must be able to manage a high volume of customer calls daily & e-mails (35-50 calls/e-mails per day)Must be able to follow the documented Collection Process with minimal supervision.Ability to manage time efficiently.Ability to be assertive and professional.Ability to maintain records and files in an organized mannerAble to operate a calculator.Familiarity with clerical practices, office procedures and automated equipment.Ability to perform computations with reasonable speed and accuracy.Present a clean, neat appearance, mature and responsible.Maintain an organized and tidy work area.Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.Motivated to continuous self-development and training.Self-confident and able to work with minimum supervision.Willing to comply with employee handbook.Education/ExperienceMinimum Education and Experience: Determined by position1-year minimum related experience and/or training; or equivalent combination of education and experience.Travel RequirementNonePhysical RequirementsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Position is desk bound and work is performed in an officeProlonged periods of sitting at a desk and working on a computerSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focusOccasionally required to climb or balance and stoop, kneel, crouch, or crawlOccasionally required to lift and/or move up to 25 poundsPay RangeThe hourly range for this position is $25.00 - $28.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.Qualified candidates must be able to pass a pre-employment physical and drug screen.Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!