Managing A/R workflow remotely, the full-time Accounts Receivable Team Lead will oversee the resolution of unpaid claims, ensure productivity benchmarks are met by offshore resources, and serve as a key communication specialist between Pathology Insurance Operations and the Patient Operations team. Key responsibilities Supervise the account resolution process and implement proactive measures to avoid escalations Monitor offshore resources to ensure timely follow-up on unresolved claims and appropriate resolution actions Act as a resource for offshore inquiries, providing guidance, training, and handling escalated issues Required qualifications High School Diploma or GED required Preferred medical billing experience 2+ years of office experience with a focus on problem solving and research Ability to summarize account details concisely and excellent verbal communication skills Must have a home internet connection that meets company criteria for remote work